AN ANALYSIS OF COMPLAINING STRATEGY PERFORMED BY THE CHARACTERS IN "BIG HERO 6" MOVIE

Intan Megawati, 2813123086 (2016) AN ANALYSIS OF COMPLAINING STRATEGY PERFORMED BY THE CHARACTERS IN "BIG HERO 6" MOVIE. [ Skripsi ]

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Abstract

ABSTRACT Megawati, Intan. Student Registered Number. 2813123086.2016. Complaining Strategy Performed By The Main Characters In “Big Hero 6” Movie. Sarjana Thesis. English Education Department. Faculty of Tarbiyah and Teacher Training. State Islamic Institute (IAIN) of Tulungagung. Advisor: Dr. Sukarsono, M.Pd. Keywords: pragmatics, complaint act, complaint strategy Language as a communication tool relates to conversation. Conversation happens when two or more people express theirselves by exploring words, phrases, or sentences in a certain intention and in certain condition. Conversation consists of speech or utterence. People utter sentences not only to share information, ideas, or needs but also to perform actions. In every conversation, people do not always get what they want. Sometimes they do not get what exactly they expect to. They sometimes get disappointed or dissatisfied with something which happens or done by someone they talk to. That is why people sometimes express their negative feelings in a conversation. This expression of negative feeling is called a speech act of complaining. The act of complaining happens when the speaker expresses the negative feeling towards the other (hearer). In expressing complaint, someone shows his/ her disapproval or disappointment to the hearer. The utterances of complaint also vary from the most indirect to the most direct according to speaker’s intention. As the result, the hearer may also give a response or answer to apologize, deny, or promise to fix what he has done. The main objective of this study is to discover kinds of complaint strategies used by the characters in the movie in a hope that the results of the study would indirectly explore the various forms of English used by native speakers to express one linguistic function, i.e. complaint. Thus, such a study would be of one valuable authentic teaching material for speaking class. The formulation of research problems were: 1) What kinds complaining strategies performed by the main characters in the “Big Hero 6” movie? 2) How do the hearer respond to the complaints applied by the speaker? The purpose of this study were to: 1) find out what kinds of complaining strategy are performed by the main character in “Big Hero 6 movie”. 2) identify the responses of the hearers towards the complaints applied by the speaker. The research design of this study was qualitative approach which employed content analysis. It is intended to investigate those two formulation of research problems in relation to complaint strategies. The data source were all utterances in conversation of Big Hero 6 movie subtitles along with their contexts derivied from the movie scenes. The data were all utterances in conversation of Big Hero 6 movie subtitles containing complaining acts. The result showed that: 1) there are found 7 complaints strategies of 8 complaints strategies that the researcher used in conversational fragment of Big Hero 6 movie subtitle. The strategies are no explicit reproach or hints, annoyance expression, ill consequence expression, indirect accusation, direct accusation, modified blame, and explicit condemnation of the accused’s action. However, the researcher did not find any utterances containing Explicit Condemnation of the Accused as a person in the conversatioanl fragments of Big Hero 6 movie. The total strategy that the researcher used is 7 strategy of 8 strategy based on Anna Trosborg’s theory. The total number of the utterances which contain complaint strategy is 26 utterances. There are: 3 utterances use hints, 5 utterances use annoyance expression, 4 utterances use ill consequences expression, 1 utterance use indirect accusation, 4 utterances use direct accusation, 4 utterances use modified blame, and 5 utterances use explicit condemnation of the accused’s action. 2) then the second result shows that there are five types of responses employed by the hearers towards the complaint proposed by Richard and Schmidt. They are apology, denial, excuse, justify, and challenge. There are found 1 data using apology, 2 datas using denial, 6 datas using excuse, 4 datas using justify, and 4 datas using challenge. Based on the result of the study, the researcher wants to give suggestions for the future researchers. The next researcher can conduct the researcher with the same topic but in different subject. The next researcher can use the students of university as the subject of the research. It might have different result because of cultural differences.

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