COMPLAINING ACT USED BY NATIVE SPEAKERS IN “ALICE THROUGH THE LOOKING GLASS (2016)” MOVIE

LAFINA SYIFAUL ‘ULA, 2813133063 (2017) COMPLAINING ACT USED BY NATIVE SPEAKERS IN “ALICE THROUGH THE LOOKING GLASS (2016)” MOVIE. [ Skripsi ]

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Abstract

ABSTRACT ‘Ula, Lafina Syifaul. Registered student 2813133063. 2016. “Complaining Act used by Native Speakers in Alice Through The Looking Glass (2016) Movie”. Thesis English education program. State Islamic Institute (IAIN) of Tulungagung. Advisor: Dr. Sukarsono, M.Pd. Keyword: Complaining act, speech act, politeness strategy Complaint, as we know, is one of the way for someone to express their feelings. Therefore, it is fully important to the speaker and hearer to know how to use appropriate and proper utterance while he/she is talking with other. In addition, it also important to know how to interpret and understand what is meant by what is said. However, the strategies used in order to make the utterance clear and understandable are important as well, because as we know, it will be different when someone talk with his lecturer and friend. This study aimed at finding out Complaining act performed by the native speakers in the “Alice Through The Looking Glass (2016)” movie. The two objectives of this research are at finding out the formal realizations of complaining act used by native speakers in the movie, and finding out politeness strategies used by native speakers in order to convey complaining acts in the movie. To collect data, the researcher used content analysis which is applied the descriptive qualitative method. This research is qualitative research. The subject of this research is “Alice Through The Looking Glass (2016)” movie. The data of this research are utterances containing complaints and context of situation in which the complaint occurs. The primary data source in this research is the conversational fragments in the movie; it assumes that the dialogues contain complaining acts spoken by the native speakers in the movie. The data collection of this research is bibliography technique by obtaining the data from the movie scripts. Last, the data analysis of this research noticed and identified the ways the native speakers in “Alice Through The Looking Glass (2016)” Movie expressed their complaint with using politeness strategy based on Brown and Levinson’s theory. The result of the data analysis showed that there are five kinds of formal structure used by the native speakers in the movie. Those formal structures are Head Act (HA) only, Opening Utterance (OU) + Head Act (HA), Explanation (EX) + Head Act (HA), Head Act (HA) + Explanation (EX) and Opening Utterance (OU) + Head Act (HA) + Explanation (EX). Mostly of them used declarative setence as the formal structure. Furthermore, the result of positive politeness strategy used in the research are two data of exaggerate (interest, approval, sympathy with H) strategy, five data of presuppose/raise/assert common ground strategy, one data of seek agreement strategy, three data of avoid disagreement strategy, two data of include both S and H in the activity strategy, nine data of give (or ask for) reasons strategy, one data of give gifts to H (goods, sympathy, understanding, cooperation) strategy, one data of use in-group identity markers strategy and two data of be optimistic strategy. In conclusion, delivering complaint cannot be done just by telling it right away. There are many strategies that can be used, though it depends on how someone delivers his complaint. To make it short, one’s should consider the context when delivers complaint, not only the characteristic of word.

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