PENGGUNAAN SISTEM INFORMASI MANAJEMEN DALAM MENINGKATKAN MUTU LAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN KERJA (Study Squential Exploratory Mixed Method di MTsN 1 Tulungagung)

ILHAM YAHYA ROMANDONI, 1880501230001 (2025) PENGGUNAAN SISTEM INFORMASI MANAJEMEN DALAM MENINGKATKAN MUTU LAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN KERJA (Study Squential Exploratory Mixed Method di MTsN 1 Tulungagung). [ Thesis ]

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Abstract

Thesis entitled "Use of Management Information Systems in Improving Service Quality and Its Influence on Job Satisfaction (StudySquential Exploratory Mixed Methodat MTsN 1 Tulungagung)” written by Ilham Yahya Romandoni, NIM. 1880501230001 with the supervisors Prof. Dr. H. Prim Masrokan Mutohar, M.Pd. and Dr. H. Imam Junaris, S.Ag., M.H.I. Keywords: Management Information System, Service Quality, Job Satisfaction This research is motivated by the use of Management Information Systems at MTsN 1 Tulungagung in improving the quality of educational services and job satisfaction. The implementation of Management Information Systems which is expected to be able to support efficiency, effectiveness, and quality of educational services through the provision of fast and accurate information, in reality at MTsN 1 Tulungagung still faces various obstacles such as inadequate infrastructure, resistance from some educators to technological changes, and minimal operational system training. So that this causes a gap between the potential and benefits of information technology with the real results felt, so that a comprehensive and sustainable Management Information System implementation strategy is needed so that it can truly support service quality and improve job satisfaction at MTsN 1 Tulungagung. The objectives of this study are divided into two groups, namely qualitative objectives and quantitative objectives. The objectives of qualitative research are (1) To describe the use of management information systems in improving the quality of services at MTsN 1 Tulungagung. (2) To describe the use of management information system in job satisfaction at MTsN 1 Tulungagung. While the objectives of quantitative research are (1) To describe and find the influence of management information system on service quality at MTsN 1 Tulungagung. (2) To describe and find the influence of management information system on job satisfaction at MTsN 1 Tulungagung. (3) To describe and find the influence of management information system on service quality and job satisfaction at MTsN 1 Tulungagung. This research uses the method mixed methods with design sequential exploratory, which began with a qualitative approach through observation, in-depth interviews, and documentation at MTsN 1 Tulungagung, then continued with a quantitative approach using a closed questionnaire to 285 students as a sample of 1,074 populations. Qualitative data were analyzed using the Miles and Huberman interactive model, while quantitative data were analyzed using simple and multiple linear regression with the help of SPSS. Validity, reliability, and validity tests of data were carried out through triangulation and statistical tests to ensure the accuracy and objectivity of the research results. The results of qualitative research show that (1) The use of Management Information Systems at MTsN 1 Tulungagung has been proven to improve the quality of educational services through good planning, effective technology, and continuous evaluation. Management Information Systems also simplify administration, automate tasks, and provide fast and accurate data access. (2) The use of Management Information Systems at MTsN 1 Tulungagung has a positive impact on job satisfaction in five main aspects, namely in terms of responsiveness, the Management Information System responds quickly to user complaints with good technical support. In terms of assurance, user trust increases due to professional Management Information System staff and easy-to-understand training. In terms of reality, facilities such as the internet and computer devices are adequate, although they still need updating. In terms of empathy, the Management Information System is designed to facilitate users with a friendly interface and efficient search features. Finally, in terms of reliability, the Management Information System provides accurate and relevant data, although there are technical constraints during high traffic and the need for better system integration. Meanwhile, the results of quantitative research show that (1) The use of Management Information Systems at MTsN 1 Tulungagung has improved service quality based on the results of the t-test (partial), the calculated t-value of -0.684 is smaller than the t-table of 1.652 with a p-value of more than 0.05, which means that Ha is accepted and H0 is rejected. This shows that there is a significant influence between the use of Management Information Systems (X1) on job satisfaction (Y). (2) The use of Management Information Systems at MTsN 1 Tulungagung has improved employee job satisfaction based on the t-test, service quality (X2) has a significant influence on job satisfaction (Y), with a calculated t-value of -0.969 which is smaller than the t-table of 1.652, and a p-value > 0.05. (3) The implementation of the Management Information System at MTsN 1 Tulungagung has been proven to improve service quality and job satisfaction based on statistical analysis, the F-count value of 2.679 is greater than the F-table of 2.410 with a significance level of 0.00 which is less than 0.05, indicating a significant influence of the Management Information System on both.

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